Who can I pay with the new system?
You can pay anyone in the U.S. who you would normally pay by check. This includes paying bills, but it also includes sending money to people.
Will my bill payees carry over after the conversion?
The majority of bill payees will be transferred over to the new system. However, in rare cases, payees may not be converted successfully. We encourage you to make a list of payments/payees for your reference prior to September 21.
Can I arrange to have my billing statements sent to me electronically?
One of the features of our new system is online bill presentment. This enables you to completely automate your billing by receiving your bills electronically, if your biller offers eBills.
Will my bill payment history be transferred over?
Unfortunately, your bill payment history will not be available on the new system. Paid bills will appear in your account history, but not in Online Bill Pay. You can, however, retain bill pay history by downloading history to Quicken, QuickBooks, Microsoft Money or a CSV file. Customers are encouraged to download payment history as needed prior to Thursday, March 25th.
Will the new system store bill payment history?
Yes. Beginning Monday, March 29th, the new system will build up bill pay history going forward. On an ongoing basis, it will retain 18 months of history.
Will the new system make any payments I have scheduled for after the conversion date?
Yes, provided that we are able to convert the appropriate payees. Please review all of your payees following the launch on Monday, March 29th.
When will the funds from bill payments be deducted from my account?
Unlike the old system, which deducted funds on the day you scheduled the payment, the new system will deduct funds on the day the payment is received by your biller. It is important to keep this in mind, so you don’t think those funds are available to you and end up overdrawing your account.
How do I get assistance?
You can get assistance any number of ways. Online Banking offers secure communication option with our online Member Service Center. This is ideal if you have a question about a particular transaction. You can also get assistance through easily accessible help screens or by calling our Member Service Center at (201) 659-3900.
Need to get the app?
Simply download the Liberty Savings Mobile App. After the download is complete, you must activate the app through LibertyLink online
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